Limited Warranty, Damage & Missing Parts Policy
Doc & Holliday provides a limited one (1) year warranty against defects in materials and workmanship under normal residential use. This limited warranty begins on the original date of purchase, applies only to the original purchaser, and is not transferable.
This policy is intended to address approved damage, missing parts, or defects in materials and workmanship reported within the applicable claim period. It is not a wear-and-tear warranty and does not cover normal use, aging, maintenance, misuse, relocation, improper care, unauthorized service, or post-delivery damage.
All warranty, damage, missing part, service, repair, replacement, and related claims are subject to review and approval by Doc & Holliday in our sole discretion, as permitted by law.
Warranty Coverage
If Doc & Holliday determines that a covered defect, approved damage claim, or missing part claim exists, Doc & Holliday may, in our sole discretion, provide replacement parts, repair the affected component, refinish the affected component, replace the item, substitute a comparable item, issue a partial credit, or provide another remedy we determine appropriate.
If an exact product, part, material, or finish is no longer available, Doc & Holliday may substitute a comparable item of similar style, quality, and value. Replacement parts, natural materials, hand-applied finishes, wood grain, dye lots, and production runs may vary from the original item. These variations are not considered defects.
How to Submit a Claim
To submit a damage, missing part, or warranty claim, customer must contact Doc & Holliday in writing as soon as the issue is discovered.
All claims must be submitted to sales@docandholliday.com and must include the customer name, order number, delivery address, proof of purchase, a clear description of the issue, and photos or videos showing the damage, missing part, packaging, shipping labels, and any affected product areas.
For freight or delivery-related damage, customer must also provide a copy or photo of the Proof of Delivery, bill of lading, delivery receipt, or installation completion form showing any damage notation made at the time of delivery.
Customer must keep all packaging, boxes, pallets, crates, and damaged parts until Doc & Holliday confirms the claim review is complete. Claims may be delayed, limited, or denied if required photos, paperwork, packaging, or damaged parts are not available for review.
Doc & Holliday may request additional photos, videos, measurements, installer notes, freight documents, inspection, return of parts, or other information before approving or denying a claim.
Delivery Damage
Any visible damage, shortage, missing item, or delivery concern must be clearly noted in writing on the Proof of Delivery, bill of lading, delivery receipt, or installation completion form before signing. Customer should also document the issue with clear photographs.
If no visible damage is present at the time of delivery, customer should note “possible concealed damage” before signing any delivery paperwork. Signing without notation confirms acceptance in good condition and may limit or void the ability to file a freight claim, damage claim, replacement request, or service claim.
What Is Not Covered
This limited warranty does not cover normal wear and tear, felt, cloth, pockets, cushion rubber, leather wear, cosmetic aging, finish variation, wood movement, checking, minor color variation, leveling after installation, routine maintenance, misuse, abuse, neglect, improper care, improper storage, improper installation, relocation, disassembly, reassembly, unauthorized repairs, accidents, water damage, fire, weather, natural disasters, commercial or institutional use, floor samples, clearance items, final-sale items, damage caused after delivery, customer preference, buyer’s remorse, color expectations, photo-to-product variation, natural grain variation, room-fit issues, access issues, measurement errors, or changes in the customer’s space after purchase.
Unless expressly approved in writing by Doc & Holliday, warranty coverage and damage claims do not include freight, labor, installation, reinstallation, service calls, special handling, access charges, storage, packaging, crating, or third-party costs.
Product Photos, Finishes & Natural Variation
Product photos are provided for general visual reference and may not represent the exact item received. Natural wood grain, finish tone, texture, distressing, knots, mineral streaks, hand-applied finishes, fabric dye lots, leather markings, metal finishes, and material characteristics may vary from photos, samples, showroom displays, or prior production runs.
Subtle variations in grain, tone, color, texture, sheen, markings, and finish are normal and are not considered defects. Variations caused by lighting, photography, screen settings, production runs, natural materials, or hand-finishing techniques are not grounds for a warranty claim, return, refund, cancellation, or replacement unless Doc & Holliday determines otherwise in writing.
Limitations
To the fullest extent permitted by law, this limited warranty is provided in place of all other warranties, express or implied. Doc & Holliday does not authorize any employee, dealer, installer, representative, contractor, or third party to modify this policy or assume any obligation or liability on behalf of Doc & Holliday unless confirmed in writing by Doc & Holliday.
To the fullest extent permitted by law, Doc & Holliday is not responsible for incidental, indirect, special, or consequential damages, including loss of use, inconvenience, property damage, missed appointments, contractor fees, designer fees, installation delays, business interruption, or third-party charges.
This limited warranty gives customer specific legal rights, and customer may have other rights that vary by state.